Shipping Policy
1. General Information
Except for digital albums, all products available on the Mi-kyung Kim Soprano online store are CDs shipped by postal parcel after purchase on the site. We are committed to processing your order as quickly as possible to ensure fast and efficient delivery.
2. Processing and Shipping Times
Orders are processed and shipped within 1 to 3 business days after payment confirmation. Delivery times may vary depending on the destination:
- France: 3 to 7 business days
- Europe: 5 to 10 business days
- International: 10 to 15 business days
3. Shipping Fees
Shipping fees are calculated based on the total weight of the order and the shipping destination. The exact fees will be displayed at the time of checkout.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package on the carrier's website.
5. Delivery Issues
If you encounter any problems with your delivery, please contact us immediately at the following email address: mikyung@lyrique.org. We will do our best to resolve the issue as soon as possible.
6. Returns and Exchanges
Due to the nature of the products (CDs), returns and exchanges are only accepted if the product is defective or damaged during delivery. If you receive a defective or damaged product, please contact us within 7 days of receiving your order to arrange a return or exchange.
7. Contact
For any questions regarding our shipping policy, please contact us at the following email address: mikyung@lyrique.org.